New to our products? Or just want to know more?
Find the answers to all your questions about our products below in our feat.MASK and feat.HAIR FAQ section.
To find the right size for you, measure from the bridge of your nose to just below your chin. Use our adjustable straps to ensure the mask fits your face properly.
SIZE RECOMMENDATION ACCORDING TO FACE MEASUREMENTS:
- <10cm >> EXTRA SMALL
- <10-12cm >> SMALL
- 12 – 14cm >> MEDIUM
- >14cm >> LARGE
SIZE RECOMMENDATION ACCORDING TO AGE:
- Size Extra Small (Kids feat.MASK) suitable for children aged 3-7 years
- Size Small suitable for children aged 8-12 years*Age suggestion, subject to child’s size.
Note: if you prefer the mask to be bigger on the face, we recommend to choose one size bigger.
Height x width with 1cm tolerance.
- EXTRA SMALL: 12cm x 8.5cm
- SMALL: 14.5cm x 18cm
- MEDIUM: 15.5cm x 19cm
- LARGE: 16.5cm x 20cm
ORDER FULFILMENT & SHIPPING TERRITORIES
We currently ship with the courier service SF express to Hong Kong, Macau, Malaysia, Japan, Thailand, Singapore, South Korea and Taiwan.
Hong Kong & Macau: Free shipment on orders over 120HKD. For orders under 120HKD, a shipping fee of 30HKD is due.
Malaysia, Thailand, Singapore and South Korea: 150HKD*
Europe: For deliveries to Europe please contact our customer service*
Please note: The product prices displayed in Hong Kong Dollar (HKD) and are exclusive of all taxes and duties. The recipient is liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival.
All received orders will be processed within 2 working days (excluding orders placed on Saturdays, Sundays and public holidays) and you will be notified by email with the tracking number when your ordered products are handed to the courier.
*Note: maximum 8 feat.MASK per order, no maximum for feat.HAIR products.
*Is your shipping destination not listed, please contact our customer service.
Didn’t receive the email or having trouble finding your order? Please CONTACT US.