FAQ
New to our products? Or just want to know more?
Find the answers to all your questions about our products below in our feat.MASK, feat.HAIR and feat.LIFE FAQ section.
feat.MASKS
To find the right size for you, measure from the bridge of your nose to just below your chin. Use our adjustable straps to ensure the mask fits your face properly.
SIZE RECOMMENDATION ACCORDING TO FACE MEASUREMENTS:
- <10cm >> EXTRA SMALL
- <10-12cm >> SMALL
- 12 – 14cm >> MEDIUM
- >14cm >> LARGE
SIZE RECOMMENDATION ACCORDING TO AGE:
- Size Extra Small (Kids feat.MASK) suitable for children aged 3-7 years
- Size Small suitable for children aged 8-12 years*Age suggestion, subject to child’s size.
Note: if you prefer the mask to be bigger on the face, we recommend to choose one size bigger.
feat.MASK DIMENSIONS
Height x width with 1cm tolerance.
- EXTRA SMALL: 12cm x 8.5cm
- SMALL: 14.5cm x 18cm
- MEDIUM: 15.5cm x 19cm
- LARGE: 16.5cm x 20cm
feat.MASK can be worn in public areas, public transport and at any occasions you find necessary. Wearing the feat.MASK protects you and the people around you from particulate matter (PM) feat.MASK are strongly recommended in order to reduce the spread of COVID-19. They will most likely reduce the spread of the virus when widely used by people.
The feat.MASK is tightly knitted, yet breathable. It is made from a yarn with antibacterial properties, which will keep bacteria from flourishing in the yarn.
Additional protection can be achieved by inserting the replaceable filter. The filter has a Particulate Filtration Efficiency (PFE) ≥95% and a Bacterial Filtration Efficiency (BFE)≥98%.
By wearing the reusable feat.MASK you help to reduce the waste caused by single-use masks and you contribute to global; green initiatives that help making the environment greener.
THE feat.MASK
- Made from 72% Sustainable Viscose and 28% Polyester
- Functional yarns: anti-bacterial and UV resistant
Why do we use sustainable Viscose?
Because Viscose is smooth and silky on the skin. It is breathable and absorbs moisture under normal conditions and leaves you with a comfortable feeling while you wear the feat.MASK.
Our Viscose yarn has also anti-bacterial properties that keep bacteria from flourishing in the yarn.
3D KNITTING TECHNOLOGY
- Seamless and soft on delicate skin
- Optimised fitting to all face shapes
- Tightly-knitted, yet highly-breathable
- Reversible designs
The feat.MASK is machine wash and tumble dry safe.
Wash & Care Instructions
- Wash as per regular usage
- Machine wash at max. 30˚C
- Do not add bleach or softener, use delicate laundry detergent
- Iron on low heat at max. 110˚C
- Tumble dry on low heat or dry naturally without wringing
- For best result, always place the feat.MASK inside the sustainable washing bag for machine wash
- To maintain mask shape and structure, we recommend if you are naturally drying – to dry flat, folding the feat.MASK in half or if you are tumble drying – to iron along the fold
With the increasing amount of different kinds of pollutants in our living environment, one of the most effective and easiest way to safeguard yourself is by wearing a mask. Choosing feat.MASK provides immediate protection for you, the people around you and the environment.
The textile industry is considered to be one of the industries that cause most pollution to our planet. To support the green Initiatives, we only choose the sustainable and recyclable materials for the production of the feat.MASK in order to minimise the environmental impact to the world we live in.
feat.MASK – Care for Fashion, Care for The Planet and Care for You
We currently ship with the courier service SF express to Hong Kong, Macau, Taiwan. The other countries ship with The Hong Kong Post.
Free international shipments* for orders over 2000HKD
Hong Kong & Macau: Free shipment on orders over 120HKD. For orders under 120HKD, a shipping fee of 30HKD is due.
Malaysia, Thailand, Singapore, South Korea and Japan: 80HKD*
Taiwan: 70HKD*
Europe: 220HKD*
Other: For deliveries to the country not in the listed, please contact our customer service*
Please note: The product prices displayed in Hong Kong Dollar (HKD) and are exclusive of all taxes and duties. The recipient is liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival.
All received orders will be processed within 2 working days (excluding orders placed on Saturdays, Sundays and public holidays) and you will be notified by email with the tracking number when your ordered products are handed to the courier.
*Note: maximum 8 feat.MASK per order, no maximum for feat.HAIR products.
*Is your shipping destination not listed, please contact our customer service.
Didn’t receive the email or having trouble finding your order? Please CONTACT US.
feat.HAIR
- Skinny Lotus Silk Scrunchie
1.5cm width - Medium Lotus Silk Scrunchie
2.5cm width - Lotus Band
5cm x 90cm
- Lotus Silk Scrunchies
– Shell fabric: 100% organic lotus silk.
– 1 cm wide Recycled Elastic Band.
– Nickel-free Signature Tag - Lotus Band
– Shell fabric: 100% organic lotus silk
– Coated wire on both edges
– Nickel-free Signature Tag
Lotus Silk is a vegan and 100% plant-based alternative to regular silk, which is kind on our planet. This rare fabric is made from the stems of lotus flowers and is a truly eco-friendly textile.
We use natural dyes for our feat.HAIR Lotus Silk Collection, which are free of any harsh chemicals, and that’s why we recommend to gently hand wash & dry your feat.HAIR Lotus Silk products separately.
We currently ship with the courier service SF express to Hong Kong, Macau, Taiwan. The other countries ship with The Hong Kong Post.
Free international shipments* for orders over 2000HKD
Hong Kong & Macau: Free shipment on orders over 120HKD. For orders under 120HKD, a shipping fee of 30HKD is due.
Malaysia, Thailand, Singapore, South Korea and Japan: 80HKD*
Taiwan: 70HKD*
Europe: 220HKD*
United States: 220HKD*
Other: For deliveries to the country not in the listed, please contact our customer service*
Please note: The product prices displayed in Hong Kong Dollar (HKD) and are exclusive of all taxes and duties. The recipient is liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival.
All received orders will be processed within 2 working days (excluding orders placed on Saturdays, Sundays and public holidays) and you will be notified by email with the tracking number when your ordered products are handed to the courier.
*Is your shipping destination not listed, please contact our customer service.
Didn’t receive the email or having trouble finding your order? Please CONTACT US.
feat.LIFE
- Made from 62% VSICSOE (LENZING™ ECOVERO™) 38% POLYESTER
- anti-bacterial treatment
- No seams knitting technique
No all Viscose Materials are sustainable, our is. Read more about LENZING™ ECOVERO™
LENZING™ ECOVERO™ Viscose is smooth and silky on the skin. It is breathable and absorbs moisture under normal conditions and leaves you with a comfortable feeling while you wear the feat.LIFE.
LENZING™ ECOVERO™ Viscose yarn has also anti-bacterial properties that keep bacteria from flourishing in the yarn.
- No cutting, no sewing/linking = less waste, no seams
- No seams = no seam pressure. Instead, a 4-way stretch that moves with you.
- Seam-free elastic waistband, give you a second-skin
We currently ship with the courier service SF express to Hong Kong, Macau, Taiwan. The other countries ship with The Hong Kong Post.
Free international shipments* for orders over 2000HKD
Hong Kong & Macau: Free shipment on orders over 120HKD. For orders under 120HKD, a shipping fee of 30HKD is due.
Malaysia, Thailand, Singapore, South Korea and Japan: 80HKD*
Taiwan: 70HKD*
Europe: 220HKD*
United States: 220HKD*
Other: For deliveries to the country not in the listed, please contact our customer service*
Please note: The product prices displayed in Hong Kong Dollar (HKD) and are exclusive of all taxes and duties. The recipient is liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival.
All received orders will be processed within 2 working days (excluding orders placed on Saturdays, Sundays and public holidays) and you will be notified by email with the tracking number when your ordered products are handed to the courier.
*Is your shipping destination not listed, please contact our customer service.
Didn’t receive the email or having trouble finding your order? Please CONTACT US.